Frequently Asked Questions

[/vc_column_text][vc_tta_accordion style=”flat” shape=”square” gap=”10″ c_icon=”chevron” active_section=”1″][vc_tta_section title=”Why are some product descriptions in Dutch?” tab_id=”1467123859959-f8a95671-377b”][vc_column_text]LOF is a Dutch store, so most of our product descriptions are for now only available in Dutch. Sorry for this inconvenience, if you have any questions don’t hesitate to ask us via e-mail or social media.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have returned my order, when will I get my money back?” tab_id=”1493645968158-db3a6856-c790″][vc_column_text]The purchase price including shipping costs will be refunded within 5 business days to the bank or credit card account, which was used when placing the original order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I exchange an item?” tab_id=”retourneren”][vc_column_text]Exchanging items:
If you prefer to return an item to another size, that’s not a problem! Report this on the voucher and we will send for free – as in stock – the right size for you.

Exchanging items in store:
In the store you can only exchange your item from the webshop, or get a voucher from the store.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change my order?” tab_id=”1488961190302-a3124e9a-e906″][vc_column_text]If your order is not yet in the sorting center, you can change the order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take to get my track & trace link?” tab_id=”1467121359237-88bcb767-0f53″][vc_column_text]The email with your track & trace link will be sent as soon as your mailbox delivery has been processed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is it possible to buy from the webshop and pick it up in the store?” tab_id=”1467122215935-d578c8d9-7837″][vc_column_text]Yes, it is possible to pick up your order in the store.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I place a backorder for a sold out product?” tab_id=”1467123226059-8a72bbb6-5a4b”][vc_column_text]This varies greatly by product. Keep an eye on the website and our social media.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is it possible to reserve a product?” tab_id=”1467123406055-82189e18-ed1c”][vc_column_text]Unfortunately, we are not able to reserve products, but you can register on the wishlist. Once the item is back in stock you will automatically receive an email from us. Or you can place a “pre-order”.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is a pre-order?” tab_id=”1467123457957-957224e7-d8e9″][vc_column_text]On our website we sometimes offer “pre-order” items. These hot items are not available immediately, but you can already reserve them.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will I receive my pre-order?” tab_id=”1467123644332-a180143c-7d44″][vc_column_text]On the website, “pre-order” items indicate the expected delivery time of the wholesale.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]